When it comes to business and other things in this world, reputation is everything. Status means you are either going to make it or lose it all. A good reputation builds you while a bad reputation in almost all cases is going to break you. With the advancement in technology and new ways to keep your name on top, most companies have taken on to online marketing so as to remain relevant in their areas of expertise. So, what is online reputation management? Before we understand that, we first need to know what reputation management is all about. Just as the name suggests, this is all about influencing and to a great extent controlling an individual’s or business’s reputation. You want to change how the outside world thinks of you. It involves censoring negative complaints, astroturfing review sites and using SEO tactics to game the system and hence influence results. The ethical ways of doing it can be said to include the following like using online feedback to influence product development, responding to customer complaints and asking sites to remove incorrect information. All this is meant to influence your reputation.
So, when it’s about doing it online, it is the act of monitoring the reputation of a company, individual or even a brand on the internet through addressing content that is damaging and using feedback from customers to come up with a solution. It aims to close the gap between how a company thinks of itself and how others perceive it. The features of online reputation management include but not limited to the following.
It has improved tagging any SEO of the materials published by the company with positive customer reviews so as to push down any negative content in the public domain.
It involves the use of the social media marketing to achieve one’s purpose. Since social media networks are where most people are, for one to control their reputation, they must make maximum use of social media.
It ensures that you only publish original, positive websites and profiles in the social media. You do this with the aim of outdoing negative results in any search by the public.
Keeping submitting online press releases to commanding websites so as to promote the brand presence and fight negative content.
Ensuring your company gets a mention in a third-party site that rank highly in Google. The more it gets a mention, the more you influence the public.
Be proactive in offering a free product to the highest reviewer of your business and also be proactive to respond to any public criticism as a result of any recent changes.
Some companies create fake blogs and pretend to be a different person and then push down negative search findings on the actual brand or person.
What are the benefits of doing all this work in the first place? You just don’t have to stay there and hope everything will be okay with you. You need to ensure that when people search you on the internet, they get good news about you as a person or as a firm. Research has shown that about 45% of people have been forced not to do business with you as a result of what they found about you on the internet. As an individual or a firm, managing how people perceive you is paramount in your business activities then. You can’t ignore it at all. It improves your Google ranking and how people perceive you for business. Managing your reputation hence comes with the following benefits.
Good reputations always sell and hence if you want to have more sales, always ensure you maintain a good reputation online. When clients compare companies, they love those that are reliable and are professional in their work. Maintain a good reputation then.
The Internet is the new business directory with about 90% of customers consulting online to check business reviews before picking on a company to do business with today. So, with a poor review online, no one will be willing to do business with you. Most customers who visit your site or profile online want to check the reviews. Most of these customers trust these reviews from other customers than they would trust a word of mouth from one of the employees you have. You, therefore, need to do something urgently by removing the negative reviews from your site.
The act enables you take control of your brand. It goes without saying that when you fail to control your brand image online, get assured that your consumers and competitors will do it. So, do it before they do it.
Whenever you neglect checking on your reputation on the internet, you are in a way giving way to have negative reviews prevail and this reputation results in having your company seem disengaged.
With this act, it helps to develop and grow trust with your customers. Since your will be using the customers’ feedback to develop products, they will feel appreciated and part of the firm.
Another benefit of this management is that it helps you in fixing negative search results. You get that opportunity to do away with any negative review that might get posted. You always leave the positive comments and reviews about the products or services on your website. So, clients are not in a position to view any negative reviews about the product they want to purchase.
With the internet influence, you can maintain your existing customers and eventually attract new ones. Customers like and love to get treated like the king in any business. Since you will be reviewing what the customers said on your social media network, you will hence come up with a product that meets the customers’ taste and preferences.
You will always be ahead of your competitors with this act of managing your picture on the internet. It is made possible through the fake blogs you can create. Use these blogs to get the information that you cannot get directly from the competitors.
With the growing technology and firms as well as individuals forced to change the ways, they relate to the public, one’s reputation is paramount. The level in which you advance with the growing technology also forms part of your reputation. You must learn to manage your reputation on social media since marketing is no longer a thing of mass media but now social media has taken it over.
So, when it’s about doing it online, it is the act of monitoring the reputation of a company, individual or even a brand on the internet through addressing content that is damaging and using feedback from customers to come up with a solution. It aims to close the gap between how a company thinks of itself and how others perceive it. The features of online reputation management include but not limited to the following.
It has improved tagging any SEO of the materials published by the company with positive customer reviews so as to push down any negative content in the public domain.
It involves the use of the social media marketing to achieve one’s purpose. Since social media networks are where most people are, for one to control their reputation, they must make maximum use of social media.
It ensures that you only publish original, positive websites and profiles in the social media. You do this with the aim of outdoing negative results in any search by the public.
Keeping submitting online press releases to commanding websites so as to promote the brand presence and fight negative content.
Ensuring your company gets a mention in a third-party site that rank highly in Google. The more it gets a mention, the more you influence the public.
Be proactive in offering a free product to the highest reviewer of your business and also be proactive to respond to any public criticism as a result of any recent changes.
Some companies create fake blogs and pretend to be a different person and then push down negative search findings on the actual brand or person.
What are the benefits of doing all this work in the first place? You just don’t have to stay there and hope everything will be okay with you. You need to ensure that when people search you on the internet, they get good news about you as a person or as a firm. Research has shown that about 45% of people have been forced not to do business with you as a result of what they found about you on the internet. As an individual or a firm, managing how people perceive you is paramount in your business activities then. You can’t ignore it at all. It improves your Google ranking and how people perceive you for business. Managing your reputation hence comes with the following benefits.
Good reputations always sell and hence if you want to have more sales, always ensure you maintain a good reputation online. When clients compare companies, they love those that are reliable and are professional in their work. Maintain a good reputation then.
The Internet is the new business directory with about 90% of customers consulting online to check business reviews before picking on a company to do business with today. So, with a poor review online, no one will be willing to do business with you. Most customers who visit your site or profile online want to check the reviews. Most of these customers trust these reviews from other customers than they would trust a word of mouth from one of the employees you have. You, therefore, need to do something urgently by removing the negative reviews from your site.
The act enables you take control of your brand. It goes without saying that when you fail to control your brand image online, get assured that your consumers and competitors will do it. So, do it before they do it.
Whenever you neglect checking on your reputation on the internet, you are in a way giving way to have negative reviews prevail and this reputation results in having your company seem disengaged.
With this act, it helps to develop and grow trust with your customers. Since your will be using the customers’ feedback to develop products, they will feel appreciated and part of the firm.
Another benefit of this management is that it helps you in fixing negative search results. You get that opportunity to do away with any negative review that might get posted. You always leave the positive comments and reviews about the products or services on your website. So, clients are not in a position to view any negative reviews about the product they want to purchase.
With the internet influence, you can maintain your existing customers and eventually attract new ones. Customers like and love to get treated like the king in any business. Since you will be reviewing what the customers said on your social media network, you will hence come up with a product that meets the customers’ taste and preferences.
You will always be ahead of your competitors with this act of managing your picture on the internet. It is made possible through the fake blogs you can create. Use these blogs to get the information that you cannot get directly from the competitors.
With the growing technology and firms as well as individuals forced to change the ways, they relate to the public, one’s reputation is paramount. The level in which you advance with the growing technology also forms part of your reputation. You must learn to manage your reputation on social media since marketing is no longer a thing of mass media but now social media has taken it over.